To ensure ultimate success of your disability inclusion initiative, it’s important to define what success looks like for each phase of your process, from planning the program to hiring people with disabilities.

This will enable you to not only identify your progress and impact, but also to learn what is and is not working in advancing your overall organizational goals, and in finding success in later stages of your initiative.

As you look at the eight critical phases of the initiative, from buy-in to rollout, consider these success factors – but, remember, your success factors should also map to your own initiative and company needs as well:

Success Factors for the Buy-in Phase:

  • One or more “project champions” passionate about starting the initiative
  • Clear communication of the business case that sync up with company’s needs
  • CEO sign-off and/or support

Success Factors for the Assessment Phase:

  • Operations and HR involvement, from senior to local level
  • Consideration of each company’s recruiting/hiring system, early in the disability employment and inclusion efforts

Success Factors for the Planning Phase:

  • A plan for channeling internal and external momentum for the initiative
  • Established and efficient accommodations system in place to understand existing processes

Success Factors for the Design Phase:

  • Elements of the pilot project are created to effectively facilitate disability inclusion
  • Established practices and procedures defining the project framework are in place and known internally 

Success Factors for the Development Phase:

  • Internal and/or external resources are in place and committed to the project
  • Staff and external stakeholders understand metrics and accountability measures 

Success Factors for the Pilot Phase:

  • Clear communication and agreement of pilot site business case and need for inclusive culture
  • Local project champion who takes ownership of implementation

Success Factors for the Evaluation Phase:

  • Identification of key metrics related to your company’s original business case are clearly defined
  • Metrics are monitored and frequently communicated by a dedicated project manager
  • Lessons learned from pilot rollout are incorporated into expansion plans 

Success Factors for the Pilot Expansion/Rollout Phase:

  • Broad buy-in for diversity and inclusion initiative is clearly evident among local site managers and front-line staff
  • Clear standard operating procedure or rollout plan is articulated by project champions and understood by local managers

By identifying the success factors, you not only give yourself a benchmark for your success, you also keep in mind what you are working towards. But just knowing what your goals are isn’t good enough – you also need to know how to benchmark them.

The next page includes a collection of resources that will help you evaluate your efforts.

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