It’s important to define what success looks like for each phase of your disability employment program. As you look at the eight critical phases of the initiative, from buy-in to rollout, consider these success factors:

Success Factors for the Buy-in Phase:

  • One or more “project champions” passionate about starting the initiative
  • Clear communication of the business case that sync up with company’s needs
  • CEO sign-off and/or support


Success Factors for the Assessment Phase:

  • Operations and HR involvement, from senior to local level
  • Consideration of each company’s recruiting/hiring system, early in the disability employment and inclusion efforts


Success Factors for the Planning Phase:

  • A plan for channeling internal and external momentum for the initiative
  • Established and efficient accommodations system in place to understand existing processes


Success Factors for the Design Phase:

  • Elements of the pilot project are created to effectively facilitate disability inclusion
  • Established practices and procedures defining the project framework are in place and known internally


Success Factors for the Development Phase:

  • Internal and/or external resources are in place and committed to the project
  • Staff and external stakeholders understand metrics and accountability measures


Success Factors for the Pilot Phase:

  • Clear communication and agreement of pilot site business case and need for inclusive culture
  • Local project champion who takes ownership of implementation


Success Factors for the Evaluation Phase:

  • Identification of key metrics related to your company’s original business case are clearly defined
  • Metrics are monitored and frequently communicated by a dedicated project manager
  • Lessons learned from pilot rollout are incorporated into expansion plans


Success Factors for the Pilot Expansion/Rollout Phase:

  • Broad buy-in for diversity and inclusion initiative is clearly evident among local site managers and front line staff
  • Clear standard operating procedure or rollout plan is articulated by project champions and understood by local managers

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