This guide provides a framework on the real business benefits of disability inclusion and how to implement disability inclusion for your company.

Table of Contents:

Getting Started – Your Guide to Disability Inclusion 
What is disability inclusion, why does it matter, what are its benefits, and how do I begin a program at my company?

Step 1 – Hiring People With Disabilities: Building the Business Case
How to use facts and figures to present a clear business case for hiring people with disabilities.

Step 2 – Define Your Disability Employment Initiative
How to clearly build and communicate your initiative so it integrates into your company’s broader culture, vision, and values.

Step 3 – The Planning Process
How to set objectives, put together your team, assess facility readiness and design your program.

Step 4 – Finding and Working With Community Partners
How to find and work with these important local resources to help you find qualified people with disabilities.

Step 5 – Building Your Culture
How to effectively communicate internally and externally, ensuring that employees understand how best to work with with people with disabilities.

Step 6 – Managing the Screening and Review Process
How to hire the right talent for the job, set expectations, and ensure optimal employee performance.

Step 7 – Measuring Your Disability Employment Initiative’s Success
How to track progress once your program is in place and decide what comes next.

Step 8 – Additional Resources for Your Disability Employment Initiative
Many of these sources will be a great help supporting your specific efforts.

 Whenever you see the Toolkit icon, you’ll find a link to a printable document or a link back to the page where the tool is mentioned.


“My son, Austin, has Autism. Visiting him in the classroom surrounded by other children with all kinds of disabilities, I saw the harsh reality they all would face as they grew older when it came to employment. But as my son’s progress continued to surprise me, I also saw a grand possibility. And if we at Walgreens couldn’t do something about it, who could?”
Randy Lewis, Former Senior Vice President - Supply Chain & Logistics, Walgreens

Explore the success stories of other standout brands:

Top Stories

  • Disability By the Numbers

    Need proof that including people with disabilities in your workforce is good for your business? Just look at the numbers.

    To help build your business case for hiring people with disabilities, it’s important to consider the scope of talent your business could be missing out on without a disability inclusion…

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  • Disability Employment Implementation: The Steps

    From buy-in to a scaled rollout, implementing a disability employment and inclusion hiring program takes time. Here’s a sample timeline.

    If there’s one thing all disability employment and inclusion hiring programs have in common, it’s this: implementing them takes time. You’ll need patience and a view of the long game.…

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  • 4 Tips for Working With Disability Employment Consultants

    Planning to work with a disability employment consultant? These three tips can help you get the most out of the relationship.

    As you’re looking to recruit, hire, and retain employees with disabilities, you may want to consider enlisting the help of a disability employment consultant. Disability employment consultants go above and…

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  • 7 Ways Hiring People with Disabilities Can Boost Your Business

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    Despite common misgivings, there are wide-ranging benefits to hiring people with disabilities – it isn’t just socially good, it is good for business as well. In fact, companies that are…

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  • How to Benchmark Your Disability Inclusion Efforts

    Find out how tools from three different organizations can help you benchmark the success of your company's disability inclusion efforts.

    The importance of understanding whether or not your efforts are having an impact is unsurprising in implementing disability inclusion programs. Fortunately, when it comes to measuring the success of your…

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  • Fostering an Inclusive Workplace

    Want to foster a culture of inclusion in your workplace? Invest in training current employees on disabilities—including basic etiquette.

    Before you begin interviewing and hiring people with disabilities for your open roles, it’s important to provide training to your current workforce on disabilities. Investing in this training upfront will…

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  • How Managers Perceive Disability Programs

    When it comes to manager perceptions of people with disabilities, there's good news: Things have changed—for the better.

    When it comes to manager perceptions of people with disabilities, things have changed—for the better. In fact, perception can be used as a proxy for whether disability employment and inclusion…

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  • Is Your Facility Ready? 10 Questions to Ask

    Is your facility ready for your disability employment program? These 10 questions can help you make sure your site is up to snuff.

    As you’re planning your disability employment and inclusion program, you’ll need to make sure your facility is set up to help your new employees function at their best. For some…

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  • Working With Community Partners: 3 Red Flags

    Not all service providers meet the goals of a competitive disability employment program. Here are three red flags to watch out for.

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Case Studies

General Motors

Long a leader in disability accommodation processes in manufacturing, learn how GM broadened its disability inclusion practices even further.

The Challenge This innovative automotive company had previously created robust disability accommodation processes in their manufacturing environment. They also had established an active employee resource group for people with disabilities…

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Procter & Gamble’s Project WIN

P&G’s Project WIN started with a mission statement and a commitment to increase the number of employees with disabilities.

P&G started Project WIN with a vision statement. When P&G undertook Project WIN, which stands for Workplace INclusion, to increase the number of employees with disabilities, they outlined a set…

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UPS’s Transitional Learning Center

At UPS' Transitional Learning Center, people with disabilities can participate in a two-week pre-employment training program.

UPS delivers innovation through transformative Transitional Learning Center. UPS made a staunch commitment to include people with disabilities through their innovative Transitional Learning Center (TLC) at the UPS Worldport facility…

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